Desktop Support Engineer

Join Genie Genius as a Desktop Support Engineer and become a vital part of our dynamic IT team in Bali. In this role, you will provide top-tier technical support to ensure seamless operations for our users. You will troubleshoot hardware and software issues, maintain and upgrade our desktop infrastructure, and assist in implementing new technologies. Our office in Ubud offers a vibrant and supportive work environment, perfect for professionals looking to grow their careers in the tech industry.

At Genie Genius, we are committed to delivering exceptional service and innovation. As a Desktop Support Engineer, you will play a crucial role in maintaining our IT systems and ensuring that our users have a smooth and efficient experience. With a salary range of IDR 8,000,000 - 12,000,000 per month, this is an excellent opportunity to join a growing company and make a significant impact.

In this role, you will be responsible for a wide range of tasks, including resolving technical issues, providing user training, and ensuring the security and reliability of our desktop environment. You will work closely with our development and operations teams to implement new solutions and improve our existing systems. If you are passionate about technology and enjoy solving complex problems, we invite you to apply and be part of our team in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware and software issues promptly and efficiently.
• Maintain and upgrade desktop infrastructure, including operating systems, applications, and peripherals.
• Install, configure, and troubleshoot desktop hardware and software, ensuring optimal performance.
• Assist in implementing new technologies and solutions to enhance user productivity and experience.
• Document and maintain detailed records of all technical support activities and resolutions.
• Collaborate with the IT team to identify and resolve system-wide issues, ensuring minimal downtime.
• Provide user training and support, helping employees to maximize the use of their desktop systems.
• Ensure the security and reliability of the desktop environment, implementing best practices and policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in desktop support or a similar role.
• Strong knowledge of Windows operating systems and common desktop applications.
• Familiarity with ITIL frameworks and best practices for IT service management.
• Proficient in using remote desktop tools such as TeamViewer, AnyDesk, or similar.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator are a plus.

🛠️ Keahlian

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