Customer Service Administrator - Sales Support

Join YC Media as a Customer Service Administrator and play a pivotal role in supporting our dynamic sales team in Bandung, Jawa Barat. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

At YC Media, we are a leading media company dedicated to providing innovative solutions to our clients. Our team in Bandung is at the heart of our operations, ensuring seamless communication and support for our valued customers. As a Customer Service Administrator, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our sales team.

In this role, you will use tools like Salesforce and Zendesk to manage customer interactions efficiently. Daily, you will engage with our clients, ensuring their needs are met and their experience with YC Media is nothing short of excellent.

📋 Tanggung Jawab Pekerjaan

• Manage and track customer inquiries and support requests using Salesforce and Zendesk.
• Provide timely and accurate responses to customer queries via email, phone, and chat.
• Assist the sales team with order processing and customer follow-ups.
• Document customer interactions and maintain a high level of accuracy in records.
• Monitor and escalate issues to the appropriate team members when necessary.
• Collaborate with other departments to ensure smooth customer service operations.
• Conduct regular customer satisfaction surveys to gather feedback and improve service quality.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in using Salesforce and Zendesk for customer relationship management.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Familiarity with Indonesian language and culture is a plus.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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